>> Tips <<
How to transfer the parcels?
Russian customers:
We will send the parcel from Mowscow, then deliver it to you via Russian Post or CDEK company.
Other countries' customers:
We will send the parcel via the best suitable delivery company.
such as: China Post, DHL,And the dedicated line of various countries.
How can track my parcel?
Russian customers:
You can follow the tracking information from the official website of Russian Post or CDEK.
Other countries' customers:
We will provide logistics information query websites according to logistics companies.
How long the delivery time is needed?
Russian customers:
Normally the delivery time is about 5-15 days,but different cities, there will be a slight difference.
Other countries' customers:
Different countries will have different logistics time. Please contact with us before you place an order.
What can I do when purchase protection time is running out?
If your purchase protection time is running out, please contact us and we will extend it for you.
Your money will not go to my account until you receive the pckage.
Is there any customs tax and freight fee?
Russian customers:
We will bear the customs fee and freight fee.
Other countries' customers:
In most countries, we are responsible for freight fee and tariffs. But the laws of different countries are different, please contact us, we will give you accurate information after confirmation.
What can I do if the parcel was broken?
You know this is a big product. May be a slightly broken during the long distance transportation.
Please contact with us firstly if happened an unhappy issue.
We must give you a satisfied solustion!
Easy-return service
Within 15 days, you can enjoy Easy Return service.
Return the goods to Moscow warehouse and you don't need to pay for the freight fee.
