Q＆A
1. What should i do if i am not satisfied with the goods?
Hello, dear friend, if you are not satisfied with the goods, you can open a dispute of return and refund with the reason that you do not want it any more. The system will refund you in 1-3 days later when it confirms the return from you.
2. If there is something wrong with the goods, can i ask to have the item fixed or replaced?
Hello, dear friend, our goods are all enjoying the 18-month warranty, if there is something with it, we will offer you the after-sales services of refunding or resending, you can make the order at ease.
3. What is our working time?
Hello, dear friend, we are working from 9 am to 6 pm in Beijing time, if you have something to contact us, please send emails to the address: [email protected]. Thank you.
4. Can i dropship the goods to other places? And what is the price for the dropshipper?
Hello, dear friend, we are welcoming friends dropshipping our goods and we have some warehouses in EU/USA/RU, so that we can provide you with fast delivery.
5. How can i customize the product with my own logo?
Hello, dear friend, if you want to add the logo of your own, we may need you to purchase 100 pieces of the same item, since the customized item's minium quantity is 100 PCS, we need to ask the factory to do this for you in advance. If you are interested in this service, please contact us here with more detailed information: [email protected].
